Bramble Hub has a track record of delivering IT services into central and local government departments as well as a wide cross section of the public sector including Defence and Health. This background has given us an understanding of how to deliver high quality services centrally with a local touch.
We tailor our support to the needs of individual customers but, broadly, we offer three service packages:
These packages differ only in the number of days of on-site support.
Our support packages comprise of three or four support services:
- Helpdesk - including third line support when needed
- Remote monitoring and maintenance - includes core equipment such as servers, network switches and Office 365 administration.
- Disaster recovery
- Onsite support - except with Remote package
These are available as follows:
|Helpdesk & third line support||Yes||Yes||Yes|
|Remote monitoring & maintenance||Yes||Yes||Yes|
|Onsite support||None||1-5 days||5 days|
We provide these services from ten support centres: